Technical Support Coordinator

Our client is currently recruiting a Technical Support Coordinator. Based in Aberdeen, the role is on a permanent, full-time basis.

ROLE

The Technical Support Coordinator will assist with the technical and operational needs of the business by working closely with the Product Line Manager as well as liaising directly with the Operations, Engineering and Workshop Teams. This role combines project planning, and technical knowledge to ensure efficient troubleshooting and problem resolution to help deliver exceptional service and technical expertise to our customers

RESPONSIBILITIES:

• Support with commercial, technical and operational requirements to help assess the availability of equipment to meet project requirements
• Arrange project kick-off meetings for all enquiries and be the focal point for driving any action points assigned to the relevant departments
• Create and review technical drawings such as Equipment Layout and P&ID
• Support Technology Manager with SolidWorks & Pipe flow requirements
• Review rig survey documents and ensure all action points are followed up and closed out via direct communication with the customer and rig personnel, ensuring maximum information has been received and shared for commercial and operational requirements
• Conduct offshore/ onshore rig survey’s when required
• Attend customer meetings to discuss project requirements as well as pre and post job HAZOP/HAZID etc.
• Assist Operations Team with the compiling of Loadout Manifests
• Assist Operations Team with compiling Design of Service documents and ensure they’re stored within the correct folders on the company server and that copies are given to Offshore Personnel that are going on the associated projects
• Assist Operations and Workshop Teams with the compiling and updating of equipment certification when required
• Attend operations meetings and provide project updates
• Assist in the daily updating of project updates and QMS forms, ensuring they’re stored within the correct folders on the company server
• Support Operations Team with job/rig specific paperwork
• Proactively evaluate and recommend innovations to drive continuous improvement across Product Lines
• Participate in the on-call rota

QHSE

• Understand and comply with company and customer QHSE standards, policies, and procedures
• Comply with all company standards and procedures, as well as all applicable codes, laws, and regulatory requirements
• Be aware of and actively promote the Company Life Saving Rules and CORE values
• Actively promote best work practice for quality and HSE
• Show commitment and accountability with regards to continuous improvement, innovation and lessons learned
• Encourage and nurture a positive work ethos and opportunities for worker consultation and participation
• Implement stop work authority as necessary, participate and contribute observations in support of incident investigations, internal audits, site inspections and Behavior Based/HR Reporting objectives
• Eliminate or mitigate our impact on the global environment through product design and control technologies, pollution prevention, energy conservation, waste minimisation, recycling, and treatment
• Promoting hazard identification to ensure risks are assessed, eliminated, or adequately controlled at a level as low as reasonably practicable (ALARP)
• Participate in incident investigation and behaviour Based/HR Reporting processes.

REQUIREMENTS:

Qualifications/Experience:

• Experience in a technical support role within the oil and gas industry is essential
• Experience with SolidWorks & CAD is essential
• Experience with Pipe Flow software is also an advantage
• Be computer-literate for the daily use of MS Word, Excel, and Outlook email
• Driving license is essential

Personal Skills:

• Ability to manage multiple projects under strict timelines with minimal supervision and to prioritise tasks effectively
• Strong analytical, problem-solving, and organisational2 secs skills
• Understand and analyse complex information quickly and effectively; be able to present that information simply and accurately
• Be prepared to use own initiative and operate autonomously whilst maintaining high standards of reporting and accountability
• Able to establish and maintain excellent working relationships with all internal and external customers
• Have good written and spoken communication skills to explain processes to a range of people and to give presentations to groups
• Able to articulate your own point of view or instructions in terms appropriate to the listener