Student Information Advisor

Cammach are currently working with our Aberdeenshire-based client to recruit a Student Information Advisor. This is a two-month contract opportunity and will be fully office based.

ROLE

The post of Student Information Advisor has responsibility for ensuring that:

• They provide a high-quality front-line service, pre-entry guidance, funding and referral information service for all clients of the College which is comprehensive, accurate and efficient.
• They provide an admissions and funding service which is responsive to the clients needs and expectations in line with agreed quality standards and College admissions and funding procedures.

RESPONSIBILITIES

• Implement College policies, particularly those relating to equality and diversity.
• Implement Health and Safety and security measures in accordance with statutory and College requirements.
• Develop effective working relationships internally and, where appropriate, with external partners.
• Support effective quality assurance and quality improvement arrangements in the area of responsibility and constantly seek to identify and adopt best practice approaches
• Participate in team and Departmental meetings.
• Participate in the College’s staff appraisal/performance management scheme and professional development arrangements
• Dealing with all enquiries to the highest possible standards of customer care, to both internal and external clients via telephone, email, online, in person and mail in a courteous and pleasant manner.
• Providing efficient and effective admissions into all College courses/programmes, ensuring that all applications and associated documents are processed within the agreed service standards.
• Providing accurate, relevant and current information, pre-entry guidance, funding and course/programmes details to customers. Referring queries to the relevant member of College staff or external body as required.
• Providing a reception service for the Student Advice Centre and Main Receptions.
• Providing information and general advice to applicants applying for Bursary. Assisting applicants applying for funding in uploading the documents required to complete their funding application.
• Providing administrative support for Childcare funding applications and payments.
• Recording accurately all part-time bookings, infills etc. and ensuring the handling of cash (including full-time overseas fees) and receipts complies with College and audit procedures. Reconciliation of the banking and preparing the paperwork for the Business Office and Student Records.
• Processing all PTFG Bookings for the College.
• Processing all employer bookings for the College. Issue booking confirmations to the employee and employer.
• Process personal data and special data in accordance with General Data Protection Regulation.
• Transcribing and following up voicemail messages and responding to emails within set service standards.
• Ensuring general College information on display is up to date, and adequate stocks are held at all times.
• Ensuring knowledge of College provision and College structure is kept up to date.
• Working flexibly to meet the needs of the Student Advice Centre and Receptions.

REQUIREMENTS

Qualifications

• Standard Grade change to National 5 (or SCQF Level 5 or equivalent) in English.
• ICDL (or equivalent)
• Desirable - HNC Administration and Information Technology (or equivalent)

Experience and Knowledge

• Experience of working on a busy Reception/Switchboard.
• Experience of working in a customer care focused environment.
• Experience of Windows based computer packages.
• Experience of cash handling and reconciliation.

Skills

• Communication skills.
• Organisational skills.
• Interpersonal skills.
• Keyboard/computer skills.
• Switchboard skills.
• Clerical/admin skills.

Personal Qualities

• Pleasant manner face to face, on the phone and through email.
• Positive attitude.
• Flexible approach to work.
• Ability to project warmth and interest in others.
• Smart and well presented.
• Ability to work and remain calm under pressure.
• Ability to maintain confidentiality.
• Ability to work independently as well as part of a team.

Additional Requirements

• Commitment to College values and equal opportunities
• Able to travel between College sites on a regular basis
• Ability to work as needed to meet the demands of the post